PAYMENT

Payment must be received within seven (7) days of auction close. Unpaid auction wins will be forfeited after seven (7) days and a "non-paying bidder" report will be filed with eBay.

Every time a buyer "wins" a bid, or makes a purchase on eBay, the seller is charged "final value fees" for that sale. When a sale is not completed by the buyer, the only way a seller can recouped a portion of the fees it cost them to list and sell the item is to file the NPB report. Please keep this in mind when bidding and/or buying, and only bid/buy if you are planning to follow through with the sale.

We accept the following methods of payment only:

PayPal:–If paying by PayPal, we are only able to ship when PayPal gives us an "OK to Ship" message on the transaction page. This means that you may be required to be confirmed or verified with PayPal before they accept your payment.

Credit Cards:–We also gladly accept VISA, MasterCard, American Express and Discover payments direct, through our company's secure online checkout area, if you prefer not to use PayPal. On orders over a certain dollar amount, or where there is a questionable situation (i.e. billing and shipping address don't match), we may require additional verification that you are the card holder for the credit card being used. You may be required to provide written authorization using our Credit Card Authorization Form to ship to an alternate address, such as your work address, along with additional methods of verifying you are an authorized user of the card.

Money Orders:–As of October 2008, eBay is no longer allowing sellers to advertise that they accept money orders in their listings. This is across the board for all eBay sellers. We apologize for any inconvenience. This is an eBay decision and is not "our" company's own rule.

Personal or Business Checks:–We DO NOT accept checks at this time. If you attempt to pay by check we may either, at our discretion, return the check to you and request proper payment –OR– deposit the check and wait 10 days for it to clear before shipping your item.

CUSTOMER SERVICE

If you have further inquiries, email us with your eBay auction number and email address associated with this winning bid.

Customer service is available during regular business hours, which are Monday through Friday, from 9:00 am to 5:00 pm (EST), by email and phone. Please allow sufficient time for us to respond via email, taking into account the fact that you may be in a different time zone than us.

We pride ourselves in our customer service and are waiting to help you should there be any problems or issues. Please contact us before leaving feedback or star ratings for us, if you have any problems, as we strive for FIVE STAR CUSTOMER SERVICE!

SALES TAX

A 7% sales tax is applied to all orders shipped within the state of Florida, as required by law.

This can be waived, if you are a tax exempt organization or company, and provide a valid tax certificate to us via fax BEFORE making payment.

If you are a tax exempt organization from outside of the state of Florida, there is no sales tax attached to your order and you need to do nothing more.

SHIPPING

Unless otherwise stated in the ad, standard shipping is to the 48 contiguous US States only. We may be able to ship some items to Alaska, Hawaii, Puerto Rico, the US Virgin Islands and certain other US territories, Post Office boxes, and APO/FPO addresses, but you must request a shipping quote prior to bidding or buying a product. Not all items can be shipped to these locations. Please email us to ask BEFORE bidding or buying. Sorry, we do not offer local pickups.

Most items ship within 1 to 2 business days after confirmation and verification of your payment information. Tracking information will be emailed to you when it becomes available. If there should be a delay of 7 days or more for shipping you will be contacted by email regarding this.

If you checkout Sunday through Thursday, we will process your payment the next business day. If you checkout on Friday or Saturday, we will process your payment on Monday or the next business day. Orders are not processed on weekends and holidays.

Please see the ad listing for shipping charges or use the shipping calculator, if one is provided in the ad, to determine shipping charges to your area. We will try to combine shipping for you when we can. However, because we have several warehouses nationwide, it's not always possible to combine shipping on all items. Oversized and large office equipment generally ships in it's own box, therefore shipping cannot be combined on those item.

All shipping fees and return shipping charges are non-refundable. NO EXCEPTIONS.

STOCK AVAILABILITY

RETURNS

Please see the return policies below, for specific return terms for the item you are purchasing. If the item you have ordered is defective, contact us within seven (7) days of package receipt and we will replace the defective item for you with an item of equal functionality. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method or a company check.

You must obtain and RMA number and follow our conditions of return in order to send a defective product back for a replacement. No returns will be accepted without the RMA form we issue in the box. Please review our Returns Policy page for further instructions on how to do this.

We DO NOT pay for return shipping on defective merchandise, as we are not responsible for factory defects, because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). We do however ship the replacement merchandise back to you at our expense, thus splitting the overall shipping costs with you.

For more information on requesting an RMA for a defective item that was received within the last seven (7) days for an exchange, please click here. All original packaging and tags must be intact. No returns without original box or tags.